/* IT Care — PUSTIK UNIMAR AMNI. Palet navy & gold, heading serif (Cambria). */
:root{
  --navy:#0B2A4A; --navy-2:#143b63; --navy-3:#1d4d7c; --gold:#C9A227; --gold-2:#E3C566; --gold-bg:#fbf5dd;
  --bg:#f4f6f9; --card:#fff; --line:#e2e7ee; --ink:#1c2733; --muted:#66758a;
  --ok:#1e8a5b; --ok-bg:#e3f4ec; --warn:#b7791f; --warn-bg:#fdf1d8; --bad:#c0392b; --bad-bg:#fbe5e2;
  --info:#2563a8; --info-bg:#e2edf9;
  --serif:Cambria,"Hoefler Text",Georgia,"Times New Roman",serif;
  --sans:"Segoe UI",Inter,system-ui,-apple-system,Roboto,Helvetica,Arial,sans-serif;
  --radius:12px; --shadow:0 1px 2px rgba(11,42,74,.06),0 4px 14px rgba(11,42,74,.06);
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%}
body{margin:0;font-family:var(--sans);color:var(--ink);background:var(--bg);font-size:15px;line-height:1.55}
h1,h2,h3,h4{font-family:var(--serif);color:var(--navy);line-height:1.25;margin:0 0 .5em}
h1{font-size:2rem} h2{font-size:1.4rem} h3{font-size:1.15rem}
a{color:var(--info)} a:hover{color:var(--navy)}
img,svg{max-width:100%}
.container{width:min(1140px,100% - 32px);margin-inline:auto}
.muted{color:var(--muted)} .small{font-size:.85rem} .center{text-align:center} .right{text-align:right}
.mono{font-family:ui-monospace,Menlo,Consolas,monospace}
.nowrap{white-space:nowrap}
.sr{position:absolute;left:-9999px}

/* Tombol */
.btn{display:inline-flex;align-items:center;gap:.45rem;border:1px solid transparent;border-radius:9px;padding:.6rem 1.1rem;
  font:600 .92rem var(--sans);cursor:pointer;text-decoration:none;transition:.15s;background:var(--navy);color:#fff}
.btn:hover{background:var(--navy-3);color:#fff}
.btn.gold{background:var(--gold);color:#241c00} .btn.gold:hover{background:var(--gold-2);color:#241c00}
.btn.ghost{background:transparent;color:var(--navy);border-color:var(--line)} .btn.ghost:hover{background:#eef2f7;color:var(--navy)}
.btn.danger{background:var(--bad)} .btn.danger:hover{background:#a02d22}
.btn.sm{padding:.35rem .7rem;font-size:.82rem;border-radius:7px}
.btn.lg{padding:.85rem 1.6rem;font-size:1.02rem}
.btn:focus-visible,input:focus-visible,select:focus-visible,textarea:focus-visible,a:focus-visible{outline:3px solid var(--gold-2);outline-offset:1px}

/* Form */
label{display:block;font-weight:600;font-size:.88rem;margin-bottom:.3rem;color:var(--navy)}
label .req{color:var(--bad)}
input[type=text],input[type=email],input[type=password],input[type=tel],input[type=number],input[type=date],input[type=month],input[type=search],select,textarea{
  width:100%;padding:.6rem .75rem;border:1px solid #c9d3df;border-radius:9px;font:inherit;background:#fff;color:var(--ink)}
textarea{min-height:130px;resize:vertical}
input:focus,select:focus,textarea:focus{border-color:var(--navy-3);outline:none;box-shadow:0 0 0 3px rgba(29,77,124,.15)}
.hint{font-size:.8rem;color:var(--muted);margin-top:.25rem}
.field{margin-bottom:1rem}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:1rem}
.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:1rem}
.hp{position:absolute;left:-9999px;height:0;overflow:hidden}
.check{display:flex;align-items:center;gap:.5rem;font-weight:500}
.check input{width:auto}

/* Kartu */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--shadow);padding:1.25rem}
.card.flat{box-shadow:none}
.card h3{margin-bottom:.8rem}
.card-head{display:flex;justify-content:space-between;align-items:center;gap:1rem;margin-bottom:.8rem;flex-wrap:wrap}
.card-head h3{margin:0}

/* Flash */
.flash{padding:.7rem 1rem;border-radius:9px;margin:0 0 .8rem;font-size:.92rem;border:1px solid}
.flash.ok{background:var(--ok-bg);color:#14633f;border-color:#b6e0cc}
.flash.error{background:var(--bad-bg);color:#8c2519;border-color:#f0bdb6}
.flash.warn{background:var(--warn-bg);color:#7b5210;border-color:#f1d9a1}

/* Badge */
.badge{display:inline-block;padding:.12rem .6rem;border-radius:999px;font-size:.76rem;font-weight:700;letter-spacing:.01em;white-space:nowrap}
.st-open{background:var(--info-bg);color:var(--info)}
.st-prog{background:var(--warn-bg);color:var(--warn)}
.st-ans{background:#ece6fa;color:#5b3fa8}
.st-closed{background:var(--ok-bg);color:var(--ok)}
.pr-low{background:#eef1f5;color:#566478}
.pr-normal{background:var(--info-bg);color:var(--info)}
.pr-high{background:var(--warn-bg);color:var(--warn)}
.pr-emergency{background:var(--bad-bg);color:var(--bad)}
.badge.overdue{background:var(--bad);color:#fff}
.sla-ok{color:var(--ok)} .sla-warn{color:var(--warn)} .sla-bad{color:var(--bad);font-weight:600}

/* ===== Layout publik ===== */
.pub-head{background:var(--navy);color:#fff;position:sticky;top:0;z-index:20;border-bottom:3px solid var(--gold)}
.pub-head .container{display:flex;align-items:center;justify-content:space-between;height:64px;gap:1rem}
.brand{display:flex;align-items:center;gap:.7rem;color:#fff;text-decoration:none}
.brand:hover{color:#fff}
.brand .logo{width:38px;height:38px;border-radius:10px;background:var(--gold);display:grid;place-items:center;color:var(--navy)}
.brand b{font:700 1.25rem var(--serif);letter-spacing:.2px;display:block;line-height:1.1}
.brand small{display:block;font-size:.7rem;color:var(--gold-2);letter-spacing:.08em;text-transform:uppercase}
.pub-nav{display:flex;gap:.3rem;align-items:center}
.pub-nav a{color:#dbe6f3;text-decoration:none;padding:.45rem .8rem;border-radius:8px;font-weight:500;font-size:.92rem}
.pub-nav a:hover{background:rgba(255,255,255,.1);color:#fff}
.pub-nav .btn{color:#241c00}
.hero{background:linear-gradient(135deg,var(--navy) 0%,var(--navy-2) 60%,var(--navy-3) 100%);color:#fff;padding:4rem 0 4.5rem;position:relative;overflow:hidden}
.hero::after{content:"";position:absolute;right:-120px;top:-120px;width:420px;height:420px;border-radius:50%;
  background:radial-gradient(circle,rgba(201,162,39,.28),transparent 65%)}
.hero .container{position:relative;z-index:1;display:grid;grid-template-columns:1.25fr .75fr;gap:2.5rem;align-items:center}
.eyebrow{display:inline-block;color:var(--gold-2);letter-spacing:.14em;text-transform:uppercase;font-size:.78rem;font-weight:700;margin-bottom:.7rem}
.hero h1{color:#fff;font-size:2.8rem;margin-bottom:.4rem}
.hero .tag{font:italic 1.3rem var(--serif);color:var(--gold-2);margin-bottom:1rem}
.hero p{color:#cfdcec;max-width:60ch}
.hero .cta{display:flex;gap:.7rem;flex-wrap:wrap;margin-top:1.5rem}
.hero .btn.ghost{color:#fff;border-color:rgba(255,255,255,.35)} .hero .btn.ghost:hover{background:rgba(255,255,255,.12);color:#fff}
.hero-stats{background:rgba(255,255,255,.07);border:1px solid rgba(255,255,255,.15);border-radius:16px;padding:1.4rem;backdrop-filter:blur(4px)}
.hero-stats .row{display:flex;justify-content:space-between;align-items:baseline;padding:.7rem 0;border-bottom:1px solid rgba(255,255,255,.12)}
.hero-stats .row:last-child{border:0}
.hero-stats b{font:700 2rem var(--serif);color:var(--gold-2)}
.hero-stats span{color:#cfdcec;font-size:.9rem}
.section{padding:3rem 0}
.section.alt{background:#fff;border-block:1px solid var(--line)}
.section h2{font-size:1.7rem}
.section .lead{color:var(--muted);max-width:70ch;margin-bottom:1.8rem}
.topics{display:grid;grid-template-columns:repeat(3,1fr);gap:1rem}
.topic{display:block;background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:1.2rem;text-decoration:none;color:var(--ink);transition:.18s;box-shadow:var(--shadow)}
.topic:hover{transform:translateY(-3px);border-color:var(--gold);color:var(--ink)}
.topic .ico{width:46px;height:46px;border-radius:12px;background:var(--gold-bg);color:var(--navy);display:grid;place-items:center;margin-bottom:.7rem}
.topic b{font:700 1.05rem var(--serif);color:var(--navy);display:block;margin-bottom:.2rem}
.topic p{margin:0;color:var(--muted);font-size:.88rem}
.steps{display:grid;grid-template-columns:repeat(3,1fr);gap:1rem;counter-reset:s}
.step{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:1.1rem 1.1rem 1.1rem 3.4rem;position:relative;counter-increment:s}
.step::before{content:counter(s);position:absolute;left:1rem;top:1rem;width:30px;height:30px;border-radius:50%;background:var(--navy);color:var(--gold-2);font:700 .95rem var(--serif);display:grid;place-items:center}
.step b{display:block;color:var(--navy)} .step span{font-size:.88rem;color:var(--muted)}
.features{display:grid;grid-template-columns:repeat(4,1fr);gap:1rem}
.feat{padding:1rem;border-left:3px solid var(--gold);background:var(--bg);border-radius:0 10px 10px 0}
.feat b{display:block;color:var(--navy);font-family:var(--serif)} .feat span{font-size:.85rem;color:var(--muted)}
.pub-foot{background:var(--navy);color:#b9c8da;padding:2rem 0;margin-top:3rem;font-size:.88rem;border-top:3px solid var(--gold)}
.pub-foot b{color:#fff;font-family:var(--serif)}
.page{padding:2rem 0}
.page-narrow{width:min(760px,100% - 32px);margin-inline:auto}
.success-box{text-align:center;padding:2rem}
.tnum{display:inline-block;font:700 1.9rem ui-monospace,Menlo,Consolas,monospace;color:var(--navy);background:var(--gold-bg);border:2px dashed var(--gold);padding:.5rem 1.2rem;border-radius:12px;margin:.8rem 0;letter-spacing:.05em}

/* Timeline */
.tl{display:flex;flex-direction:column;gap:.9rem}
.msg{border:1px solid var(--line);border-radius:12px;padding:.9rem 1rem;background:#fff}
.msg.agent{border-left:4px solid var(--navy-3);background:#f7fafd}
.msg.user{border-left:4px solid var(--gold)}
.msg.internal{border-left:4px solid #8a6d00;background:#fffbe6;border-style:dashed;border-left-style:solid}
.msg.solution{border-left-color:var(--ok);background:#f2fbf6}
.msg.sys{border:0;background:none;padding:.15rem 0;font-size:.82rem;color:var(--muted);text-align:center}
.msg .meta{display:flex;justify-content:space-between;gap:.5rem;font-size:.8rem;color:var(--muted);margin-bottom:.35rem;flex-wrap:wrap}
.msg .meta b{color:var(--navy);font-size:.88rem}
.msg .body{word-break:break-word}
.atts{display:flex;gap:.4rem;flex-wrap:wrap;margin-top:.5rem}
.att{display:inline-flex;align-items:center;gap:.35rem;background:#eef2f7;border:1px solid var(--line);border-radius:8px;padding:.2rem .6rem;font-size:.8rem;text-decoration:none;color:var(--navy)}
.att:hover{background:var(--gold-bg)}
.kv{display:grid;grid-template-columns:140px 1fr;gap:.35rem .8rem;font-size:.92rem}
.kv dt{color:var(--muted)} .kv dd{margin:0;font-weight:500;word-break:break-word}

/* ===== Layout staff ===== */
.app{display:grid;grid-template-columns:240px 1fr;min-height:100vh}
.side{background:var(--navy);color:#cbd8e8;padding:1rem .8rem;position:sticky;top:0;height:100vh;overflow:auto;display:flex;flex-direction:column}
.side .brand{padding:.3rem .4rem 1rem;border-bottom:1px solid rgba(255,255,255,.12);margin-bottom:.8rem}
.side h6{margin:1rem .6rem .35rem;font:700 .68rem var(--sans);letter-spacing:.12em;text-transform:uppercase;color:var(--gold-2)}
.side a.nav{display:flex;align-items:center;justify-content:space-between;gap:.5rem;color:#cbd8e8;text-decoration:none;padding:.5rem .7rem;border-radius:8px;font-size:.92rem;margin-bottom:2px}
.side a.nav:hover{background:rgba(255,255,255,.08);color:#fff}
.side a.nav.active{background:var(--gold);color:#241c00;font-weight:700}
.side .cnt{background:rgba(255,255,255,.16);border-radius:999px;font-size:.72rem;padding:0 .5rem;font-weight:700}
.side .cnt.red{background:var(--bad);color:#fff}
.side a.nav.active .cnt{background:rgba(0,0,0,.15)}
.side .me{margin-top:auto;padding:.8rem .6rem;border-top:1px solid rgba(255,255,255,.12);font-size:.85rem}
.side .me b{color:#fff;display:block}
.main{padding:1.5rem 1.8rem;min-width:0}
.topbar{display:flex;justify-content:space-between;align-items:flex-start;gap:1rem;margin-bottom:1.2rem;flex-wrap:wrap}
.topbar h1{font-size:1.65rem;margin:0}
.menu-btn{display:none}

/* Tabel */
.tbl-wrap{overflow-x:auto;border:1px solid var(--line);border-radius:var(--radius);background:#fff}
table.tbl{width:100%;border-collapse:collapse;font-size:.88rem}
.tbl th{background:#eef2f7;color:var(--navy);text-align:left;padding:.6rem .75rem;font-size:.78rem;text-transform:uppercase;letter-spacing:.04em;white-space:nowrap;border-bottom:1px solid var(--line)}
.tbl td{padding:.6rem .75rem;border-bottom:1px solid #eef1f5;vertical-align:top}
.tbl tr:last-child td{border-bottom:0}
.tbl tbody tr:hover{background:#fafbfd}
.tbl td.num,.tbl th.num{text-align:right;font-variant-numeric:tabular-nums}
.tbl a.tk{white-space:nowrap;font-weight:700;text-decoration:none;font-family:ui-monospace,Menlo,Consolas,monospace;font-size:.84rem}
.tbl .subj{max-width:300px}
.tbl tr.row-over{box-shadow:inset 3px 0 0 var(--bad)}
.tbl tfoot td{font-weight:700;background:#f7f9fc}
.tabs{display:flex;gap:.3rem;flex-wrap:wrap;margin-bottom:1rem}
.tabs a{padding:.4rem .9rem;border-radius:999px;background:#fff;border:1px solid var(--line);color:var(--navy);text-decoration:none;font-size:.86rem;font-weight:600}
.tabs a.on{background:var(--navy);color:#fff;border-color:var(--navy)}
.filters{display:flex;gap:.6rem;flex-wrap:wrap;align-items:flex-end;margin-bottom:1rem}
.filters > div{min-width:130px;flex:1}
.filters label{font-size:.75rem;color:var(--muted);text-transform:uppercase;letter-spacing:.04em}
.pager{display:flex;gap:.4rem;justify-content:center;align-items:center;margin-top:1rem}
.two{display:grid;grid-template-columns:minmax(0,1fr) 340px;gap:1.2rem;align-items:start}
.stack{display:flex;flex-direction:column;gap:1rem}
.tabsw{display:flex;gap:.3rem;margin-bottom:.8rem}
.tabsw button{border:1px solid var(--line);background:#fff;padding:.4rem .9rem;border-radius:8px;font:600 .85rem var(--sans);cursor:pointer;color:var(--navy)}
.tabsw button.on{background:var(--navy);color:#fff;border-color:var(--navy)}
.tabpane{display:none} .tabpane.on{display:block}

/* Dashboard */
.kpis{display:grid;grid-template-columns:repeat(4,1fr);gap:.9rem;margin-bottom:1rem}
.kpi{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:1rem 1.1rem;box-shadow:var(--shadow);position:relative;overflow:hidden}
.kpi::before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:var(--navy)}
.kpi.gold::before{background:var(--gold)} .kpi.ok::before{background:var(--ok)} .kpi.bad::before{background:var(--bad)} .kpi.info::before{background:var(--info)}
.kpi .lbl{font-size:.76rem;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);font-weight:700}
.kpi .val{font:700 2rem var(--serif);color:var(--navy);line-height:1.15}
.kpi .val small{font-size:1rem;color:var(--muted);font-weight:600}
.kpi .sub{font-size:.8rem;color:var(--muted)}
.insight{background:var(--gold-bg);border:1px solid #ecd98a;border-radius:var(--radius);padding:.9rem 1.1rem;margin-bottom:1rem;color:#4d3d00}
.charts{display:grid;grid-template-columns:repeat(12,1fr);gap:1rem;margin-bottom:1rem}
.c12{grid-column:span 12}.c8{grid-column:span 8}.c6{grid-column:span 6}.c4{grid-column:span 4}
.chart-box{position:relative;height:290px}
.chart-box.tall{height:340px}
.empty{color:var(--muted);text-align:center;padding:2rem 0}
.pbar{height:8px;border-radius:99px;background:#e8edf3;overflow:hidden}
.pbar i{display:block;height:100%;background:var(--ok)}

/* Login */
.login-wrap{min-height:100vh;display:grid;place-items:center;background:linear-gradient(135deg,var(--navy),var(--navy-3));padding:1rem}
.login-card{width:min(400px,100%);background:#fff;border-radius:16px;padding:2rem;box-shadow:0 20px 50px rgba(0,0,0,.3);border-top:5px solid var(--gold)}
.login-card .logo{width:52px;height:52px;border-radius:14px;background:var(--navy);color:var(--gold-2);display:grid;place-items:center;margin:0 auto .8rem}

/* Laporan */
.rpt-head{display:none}
.rpt-section{margin-bottom:1.6rem}
.rpt-section h3{border-bottom:2px solid var(--gold);padding-bottom:.3rem;display:flex;justify-content:space-between;align-items:baseline}

@media (max-width:1000px){
  .hero .container{grid-template-columns:1fr} .topics,.steps{grid-template-columns:1fr 1fr} .features{grid-template-columns:1fr 1fr}
  .two{grid-template-columns:1fr} .kpis{grid-template-columns:repeat(2,1fr)} .c8,.c6,.c4{grid-column:span 12}
}
@media (max-width:860px){
  .app{grid-template-columns:1fr} .side{position:fixed;left:-260px;width:250px;z-index:50;transition:left .2s;top:0}
  .side.open{left:0;box-shadow:0 0 0 100vmax rgba(0,0,0,.4)}
  .menu-btn{display:inline-flex} .main{padding:1rem}
}
@media (max-width:620px){
  .hero{padding:2.5rem 0} .hero h1{font-size:2.1rem} .topics,.steps,.features,.grid2,.grid3{grid-template-columns:1fr}
  .pub-nav a:not(.btn){display:none} .kv{grid-template-columns:1fr} .kv dt{margin-top:.4rem}
  .kpis{grid-template-columns:1fr 1fr} .kpi .val{font-size:1.6rem}
}

/* Cetak */
@media print{
  @page{size:A4;margin:14mm}
  body{background:#fff;font-size:11px}
  .side,.pub-head,.pub-foot,.menu-btn,.no-print,.filters,.tabs,.btn,.tabsw{display:none!important}
  .app{display:block} .main{padding:0}
  .card,.kpi,.tbl-wrap{box-shadow:none;border:1px solid #ccc;break-inside:avoid}
  .rpt-head{display:block;border-bottom:3px solid var(--navy);padding-bottom:.5rem;margin-bottom:.8rem}
  .rpt-head h1{font-size:1.4rem;margin:0}
  .kpis{grid-template-columns:repeat(4,1fr)} .tbl{font-size:9.5px} .tbl th,.tbl td{padding:3px 5px}
  .charts{grid-template-columns:repeat(2,1fr)} .c12,.c8,.c6,.c4{grid-column:span 1} .chart-box{height:200px}
  .tabpane{display:block!important}
  .rpt-section{break-inside:auto} .tbl tr{break-inside:avoid}
  .topbar{margin-bottom:.4rem} .topbar .no-print{display:none}
  * {-webkit-print-color-adjust:exact;print-color-adjust:exact}
}